Business Process Services

Business Process Services

A substantial global communications company procures vendor-specific hardware and software via a multinational technology company.

There are logistical, geo-specific and access challenges to allow the technology organisation to fulfil their orders to their end customer. Utilising a partner model to deliver the full quote to cash process will provide an enhanced level of service and allow the technology company to focus on their other core business verticals.

The service needed to be streamlined end to end to overcome issues including:

  • Items going missing once in warehouses
  • Crossing countries borders
  • Calculation of Delivered Duty Paid (DDP)
  • Certifications for entering with encrypt components
  •  Gaining Access to sites

A full overview of the existing issues is completed and a service providing full international delivery inclusive of DDP was decided upon as the optimum solution.

What we deliver.

SG has a dedicated in-house team resource which provides one point of contact to the customer for the complete process. This structure allows the order cycle to be highly efficient and for updates to be obtained by all stakeholders.

Our key objectives centre on ease of use and excellence in service.

All orders arrive at their destinations within the SLA times set out with our customers by following our key milestones:

  • All relevant paperwork is in place
  • We have spoken with the appropriate network of people throughout our portfolio of resources to procure the best product for the project in the desired timescale
  • Procurement is revenue optimised
  • All Proof of Delivery (POD’s) are collected to ensure safe arrival of items
  • Ensure end client is up to date with delivery information/dates ensuring access for items entering site locations

The service is continuously reviewed, including supply chain partners to maintain service levels and customer satisfaction.

The outcome.

Managing procurement, Supply chain logistics and numerous SLA’s around service levels and delivery require a significant investment of time and resource. By outsourcing this function to SG our customer can focus on other business areas they wish to grow and trust us to operate this business function effectively for them.

A recent order request was to fulfil the procurement, shipment and delivery of 5,000 headsets to allow remote working. This kit was in short supply, but we leveraged our extensive network of vendors in the distribution channel to obtain the equipment. The packages were delivered to the customer and shipped off to around the world to their employees. From the first contact to delivery was just five working days.

The customer continues to benefit from an improved service and successful fulfilment of orders which has, in turn, enhanced their relationships with their end customer.

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