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Customer Service Desk Analyst

Location(s)
Wakefield (remote currently with opportunity for flexible working post COVID)

Rate
£21- 24k

Start
ASAP

Do you pride yourself in going the extra mile, take satisfaction in exceeding customer expectations and enjoy a fast-paced, people-first environment? – then this role could be for you. Initially working remotely but soon returning to our Wakefield office in the summer, we are looking for agile and accountable applicants to expand our service desk team. You will be working with one of the world’s leading Managed Service Providers and assisting with order processing and tracking.

The role will include checking orders, delivery dates and applying appropriate discounts, keeping customers up to date with orders and daily reporting to management. In addition, you will be the first escalation point with queries.

The ideal candidate:

  • Outstanding customer service skills (min 1 year in a customer service/helpdesk role)
  • Intermediate level certificate in Microsoft Excel
  • Knowledge of Visual Basics
  • Experience with IT Fault Diagnosis and IT Incident Management (Tickets, Requests etc)
  • Can demonstrate an ability to develop and follow processes
  • Experience with Service Now

This is a challenging environment so you must be able to build excellent pro-active relationships, manage change, work autonomously and work with customers to resolve issues.

You must be open to occasional travel to meet with clients face to face once Government restrictions are lifted therefore it is essential that you have a full, clean driving licence and access to your own car (mileage expenses paid).

If this sounds like the perfect opportunity for you, please apply without delay – Closing date, Wednesday 28th April

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Back to work for us

Location(s)
Wakefield (remote currently with opportunity for flexible working post COVID)

Rate
£21- 24k

Start
ASAP