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Service Management Analyst

Location(s)
Wakefield (currently remote due to Covid-19)

Rate
Circa £250 - £300 per day

Start
ASAP

Length
3-6 Months

Solutionize Global is one of the UK’s fastest-growing Managed Service Providers, some of our clients include top tier technology companies and we are also a Dell Gold Partner. We are looking for a highly experienced ITIL certified Service Management Analyst for an exciting engagement as part of a wider programme of work we are delivering.

Responsibilities:

  • Management of complex incidents across multiple suppliers both internally and externally, escalating issues where appropriate
  • Management of Major Incident, Problem, Change and Risk Management processes
  • Management of change and release activity across all service providers
  • Organisation and coordination of the investigation of events and monitoring of events, ensuring they are dealt with in a timely manner
  • Ensuring a continuous improvement approach by assisting with service improvement activities cross-functionally
  • Coordination with service desks to ensure they are aware of service performance updates and kept up to date with service changes

Experience Required:

  • ITIL v3 or v4 Service Management certification or equivalent practical experience
  • Strong stakeholder management capability
  • SIAM knowledge/experience
  • Strong team player with excellent communication skills
  • Ability to prioritise and work to tight timescales
  • Previous experience and knowledge of Incident, Change & Process Management
  • Candidates must be flexible for some weekend work

If this sounds like the perfect opportunity for you then please get in touch with Sophia Cuthill today.

 

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Back to work for us

Location(s)
Wakefield (currently remote due to Covid-19)

Rate
Circa £250 - £300 per day

Start
ASAP

Length
3-6 Months