Solutionize Global is one of the UK’s fastest-growing Managed Service Providers, some of our clients include top tier technology companies and we are also a Dell Gold Partner. We are looking for a highly experienced ITIL certified Service Management Analyst for an exciting engagement as part of a wider programme of work we are delivering.
- Management of complex incidents across multiple suppliers both internally and externally, escalating issues where appropriate
- Management of Major Incident, Problem, Change and Risk Management processes
- Management of change and release activity across all service providers
- Organisation and coordination of the investigation of events and monitoring of events, ensuring they are dealt with in a timely manner
- Ensuring a continuous improvement approach by assisting with service improvement activities cross-functionally
- Coordination with service desks to ensure they are aware of service performance updates and kept up to date with service changes
- ITIL v3 or v4 Service Management certification or equivalent practical experience
- Strong stakeholder management capability
- SIAM knowledge/experience
- Strong team player with excellent communication skills
- Ability to prioritise and work to tight timescales
- Previous experience and knowledge of Incident, Change & Process Management
- Candidates must be flexible for some weekend work
If this sounds like the perfect opportunity for you then please get in touch with Sophia Cuthill today.